When purchasing products from Every Cloud Vape Shop Limited. (Every Cloud), you (The Customer) are automatically agreeing to the following terms and conditions. We recommend that you read all the terms and conditions before making any purchases. Loyalty schemes, promotions and sale prices are subject to alterations without warning and we reserve the right to withdraw them at any time. If you have any concerns or queries about any of the information listed below please feel free to contact us accordingly.

Legal

Every Cloud abide by all legal requirements at all times. Legal requirements may change without warning. The sale of any of our products to person(s) under the age of 18 is strictly prohibited. Every Cloud reserve the right to refuse the sale of our products for many reasons that include but are not limited to:

  • We suspect the customer is not of legal age.
  • We suspect that the customer is buying for someone else, who we suspect is not of legal age.
  • We suspect that the customer is intending to misuse the products they are attempting to purchase.
  • The customer does not display enough knowledge of the product they are attempting to purchase. (Select products only)

All our products comply with the laws set out in the Tobacco Products Directive (TPD), which is the governing body of the industry in which we trade. Our products are not provided as smoking cessation aids and they have not been approved by the MHRA, FDA or EMA for this purpose. Our liquids, where specified, contain nicotine which can be an extremely addictive substance and is potentially harmful in large doses. Our products are not designed to be used by pregnant women, anyone under the age of 18 or by anyone with an elevated risk or, a pre-existing medical condition, which includes but is not limited to heart disease, diabetes, high blood pressure, asthma and emphysema, unless recommended by a relevant health professional.

If you begin to feel unwell or suffer side effects that you suspect are a result of using any of our products, you should stop using the product immediately and consult your Doctor. Our products should always be kept out of reach of Children and animals. If nicotine containing e-liquid comes into contact with skin, wash the area thoroughly with soap and water. If nicotine containing e-liquid comes into contact with eyes, rinse the area thoroughly and seek medical advice. Clothing that comes into contact with e-liquid should be washed before being worn.

Batteries can be dangerous if not used correctly and with caution. Instructions are always present within the packaging of any device you purchase. When in store, our staff are trained to demonstrate the correct way(s) to charge batteries and how you can keep yourself and others around you safe whilst transporting them. Most devices require a low output charge and can become damaged or immune to charging when a higher output charger is used. Batteries should never be left on charge, unattended for a sustained period of time. Batteries should only be charged on a non-combustible surface. Batteries should not be exposed to any extremes of temperature or moisture. Damaged or ripped/torn batteries should not be used or charged and need to be disposed of carefully. Feel free to dispose of them in one of our stores. Batteries should never be carried or transported loose and/or at risk of coming into contact with other metals (keys and coins for example).

Every Cloud take every measure to ensure the safety of use of our products and we cannot be held responsible for any damage or injury caused by the misuse of any of our products or the failure to comply with the advice and instructions contained within the terms and conditions or the instructions included with the products.

Orders / Returns

Every Cloud operate a 30 day return or exchange policy. There are several scenarios in which a customer may wish to return or exchange a product and in this section, we have listed the scenarios in which a return or exchange will be available. In all scenarios, we will require the Proof of Purchase (i.e a receipt) as well as all original packaging and accessories. Items bought online will not be replaced with items in store.

PLEASE NOTE THAT GOODS AND PACKAGING CAN VARY SLIGHTLY FROM THEIR PICTURES.

 

FAULTY GOODS: Good that are deemed faulty can only be so once they have been inspected by a staff member of Every Cloud. We require at least 48 hours or as much as 14 days from when we receive the goods back to determine whether they are faulty or not. In this situation, once the goods are deemed faulty, a full refund or exchange will be made available. If a product fault is deemed to be as a result of misuse or damaged cause by the customer or while in transit (Excluding Same Day Delivery and Delivery to Store) then neither a refund or an exchange will be available. For details of how to send back your goods, see returns on our website.

MISREPRESENTED PRODUCTS: If we accept that the product is not as described, then a full refund or exchange will become available. We reserve the right to inspect a product before it is deemed as having been misrepresented.

INCORRECT ATTRIBUTES: If the goods contain an incorrect strength of nicotine, are the wrong colour, size, flavour or brand, a replacement for the correct item will be issued.  We are unable to replace or exchange e-liquid and cannot take back any bottles whether they are open or not unless it is determined that you have received the wrong product.

YOU’VE CHANGED YOUR MIND: If you change your mind about your purchase between the point at which you pay for your order and the point at which you open the product, you can return the products and (once we have received the products) a full refund or exchange will become available. This excludes e-liquids. If you change your mind after the point of opening the product, unfortunately a refund or exchange will not become available.

Orders over the value of £100 may be sent tracked and signed for automatically to cover you in the event of loss or failed delivery

EVERY CLOUD CANNOT BE HELD RESPONSIBLE FOR DAMAGE OR LOSS THAT OCCUR IN TRANSIT FOR ALL ORDERS PLACED WITH 1st CLASS DELIVERY.

 

CORONAVIRUS (COVID-19)

Every Cloud are following any and all government precautions and procedures regarding the Coronavirus (COVID-19) situation to ensure the safety of our staff and customers alike. However we cannot be held responsible for any health issues that arise involving COVID-19. When you use our online service or visit us in store you are doing so at your own risk.

If you are or have been in contact with any person(s) who: are confirmed to have tested positive with COVID-19, are suspected to test positive with COVID-19 or show any of the symptoms of COVID-19 then any returns policies stated in these terms and conditions are void. We cannot accept any returns for any item purchased from us either in store or online under these circumstances.

 

SAME DAY DELIVERY SERVICE

DELIVERY TO INCORRECT ADDRESS: Every Cloud cannot be held responsible for any order that has been delivered to an incorrect address that has been provided to us. It is the customers responsibility to ensure the correct address is given to us at the time the order is placed. This includes if a correction to an incorrect address is given to us after an order has been dispatched. If a correction is given to us before an order is dispatched we are able to amend the address before the order is posted. We will always attempt to retrieve and re-deliver any order in this situation however if it is not possible to retrieve the original order then we are unable to offer a replacement or a refund.

DELIVERY TO INCORRECT CUSTOMER: Every Cloud cannot be held responsible for any orders that are delivered to an incorrect customer. This includes if we have posted to the correct address given to us by the customer and the item is intercepted before the customer retrieves it or if we deliver an order to another person(s) who accepts the order at the door of the address.

LEAVING AN ORDER IN A SAFE PLACE: Every Cloud cannot be held responsible for any orders that are lost, stolen or damaged as a result of being left in a safe place of the customers choosing. If the customer instructs one of our employees (through any means of contact) to leave an order in a safe place they do so at their own risk.

CUT OFF TIMES: Delivery times are not guaranteed and will always vary depending on: traffic conditions, weather conditions, number of orders received on any given day, location of the recipient’s address and the time the orders are acknowledged. Delivery of orders can be made up to 11:59pm on the day an order is completed. An order is completed when the payment is processed and the availability of the stock for the order is confirmed. Any order completed after the ‘Cut Off Time’ for the area it is due to be delivered to, will be delivered the following day.

STOCK AVAILABILITY: If an item becomes unavailable before an order is completed an attempt will be made to contact the customer to arrange a replacement item. Every Cloud cannot be held responsible for any delays that occur due to the customers availability to arrange a suitable replacement.

 

DELIVER TO STORE SERVICE

The terms stated under ‘SAME DAY DELIVERY SERVICE’ also apply to the Deliver to Store Service.

DELIVERY TO INCORRECT STORE: Every Cloud cannot be held responsible for any orders delivered to a store as wrongly instructed by the customer. It is the customers responsibility to ensure that the correct store is selected at the time the order is placed. This includes if a correction to the store is given to us after an order has been dispatched. If a correction is given to us before an order is dispatched, we will endeavour to amend the destination before the order is dispatched. If a correction is provided after dispatch, we will retrieve and re-deliver at our earliest convenience and cannot be held responsible for any delay in delivery to the newly selected store.

PROOF OF PURCHASE OR IDENTIFICATION REQUIRED: When using our Deliver to Store service you are required to provide either proof of purchase (confirmation e-mail) or some form of identification holding the customers full name. If you are unable to provide either one of these then we will be unable to release the order to you. Acceptable forms of identification include but are not limited to: drivers licences, provisional drivers licences, passports, bank cards, student cards and NHS cards. Photographs of identification cards will not be accepted. Every Cloud cannot be held responsible for any order that are collected by any person(s) posing as the customer who have provided correct identification or proof of purchase.

CUSTOMERS UNDER THE LEGAL AGE: By using any of our services you are confirming that you are at or above the legal required age to purchase nicotine related products (18 years of age). Every Cloud reserves the right to withhold orders for any of the following reasons:

  • We suspect the customer collecting the order is under the age of 18 and no acceptable proof of that customers age can be provided.
  • We suspect the items in the order have been purchased on behalf of a person(s) under the age of 18.
  • We suspect that the customer is intending to misuse the products they are attempting to purchase.
  • The customer does not display enough knowledge of the product they are attempting to purchase. (Select products only)

Same day dispatch

On orders placed before 4pm

Same day delivery

Certain areas only, restrictions apply. Find Out More

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