When purchasing products from Every Cloud Vape Shop Ltd. (Every Cloud), you are automatically agreeing to the following terms and conditions. We recommend that you read all the terms and conditions before making any purchases. Loyalty schemes, promotions and sale prices are subject to alterations without warning and are withdrawable at any time.

Legal

Every Cloud abide by all legal requirements at all times. Legal requirements may change without warning and if you have any concerns or queries feel free to contact us accordingly. The sale of any of our products to under 18s is strictly prohibited. Every Cloud reserve the right to refuse the sale of our products for many reasons that include but are not limited to:

  • We suspect the customer is not of legal age.
  • We suspect that the customer is buying for someone else, who we suspect is under age.
  • We suspect that the customer is intending to misuse the products they are attempting to purchase.
  • The customer does not display enough knowledge of the product they are attempting to purchase. (Select products only)

All our products comply with the laws set out in the Tobacco Products Directive (TPD), which is the governing body of the industry in which we trade. If you have any concerns or queries, feel free to contact us accordingly. Our products are not provided as smoking cessation aids and they have not been approved by the MHRA, FDA or EMA for this purpose. Our liquids, where specified, contain nicotine which can be an extremely addictive substance and is potentially harmful in large doses. Our products are not designed to be used by pregnant women, under 18s or by anyone with an elevated risk or, a pre-existing medical condition, which includes but is not limited to heart disease, diabetes, high blood pressure, asthma and emphysema, unless recommended by a relevant health professional.

If you begin to feel unwell or suffer side effects that you suspect are a result of using any of our products, you should stop using the product and consult your Doctor. Our products should always be kept out of reach of Children and animals. If nicotine containing e-liquid comes into contact with skin, wash the area thoroughly with soap and water. If nicotine containing e-liquid comes into contact with eyes, rinse the area thoroughly and seek medical advice. Clothing that comes into contact with e-liquid should be washed before reused.

Batteries can be dangerous if not used correctly and with caution. Instructions are always present within the packaging of any device you purchase. When in store, our staff are trained to demonstrate the correct way(s) to charge batteries and how you can keep yourself and others around you safe whilst transporting them. If you have any queries or don’t understand all or part of the instructions, feel free to contact us for assistance. Most devices require a low output charge and can become damaged or immune to charging when a higher output charger is used. Batteries should never be left on charge, unattended for a sustained period of time. Batteries should only be charged on a non-combustible surface. Batteries should not be exposed to any extremes of temperature or moisture. Damaged or ripped/torn batteries should not be used or charged and need to be disposed of carefully. Feel free to dispose of them in one of our stores. Batteries should never be carried or transported loose and/or at risk of coming into contact with other metals (keys and coins for example).

Every Cloud take every measure to ensure the safety of use of our products and we cannot be held responsible for any damage or injury caused by the misuse of any of our products or the failure to comply with the advice and instructions contained within the terms and conditions or the instructions included with the products.

Returns

Every Cloud operate a 30 day return or exchange policy. There are several scenarios in which a customer may wish to return or exchange a product and in this section, we have listed the scenarios in which a return or exchange will be available. In all scenarios, we will require the Proof of Purchase i.e a receipt and we also suggest that you contact us via phone or email if you wish to discuss the issue further.

PLEASE NOTE THAT GOODS AND PACKAGING CAN VARY SLIGHTLY FROM THEIR PICTURES.

Faulty goods: If you suspect that your goods are faulty then you should contact us via phone or email. There are many scenarios in which goods seem faulty when in fact, the problem is extremely easy to resolve without sending back your goods. If we cannot resolve the issue, we will then instruct you to send them back to us for inspection. We will require at least 48 hours or as much as 14 days from when we receive the goods back to determine whether they are faulty or not and if it is determined that they are faulty, a full refund or exchange will be made available. For details of how to send back your goods, see returns on our website.

Misrepresented products: If you suspect that the product is not as described on the website then you should contact us via phone or email and we will advise you further. If we accept that the product is not as described, then a full refund or exchange will become available.

Incorrect attributes: If the goods contain an incorrect strength of nicotine, are the wrong colour, size, flavour or brand, you should contact us via phone or email. We are unable to replace or exchange e-liquid and cannot take back any bottles whether they are open or not but if it is determined that you have received the wrong product, your account will be credited accordingly.

You’ve changed your mind: If you change your mind about your purchase between the point at which you pay for your order and the point at which you open the product, you can send the products back and a full refund or exchange will become available. If you change your mind after the point of opening the product, unfortunately a refund or exchange will not become available. Unfortunately, e-liquids cannot be returned or exchanged.

EVERY CLOUD CANNOT BE HELD RESPONSIBLE FOR DAMAGE OR LOSS THAT OCCUR IN TRANSIT.

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